Agenda

Return

C. 48

To:	Board of Supervisors
From:	Kathy Gallagher, Employment & Human Services Director
Date:	September 22, 2015

Contra

Costa

County

Subject:

ACF Technologies, Inc., Appointment Scheduling System

APPROVE	OTHER
RECOMMENDATION OF CNTY ADMINISTRATOR	RECOMMENDATION OF BOARD COMMITTEE

Action of Board On: 09/22/2015

APPROVED AS RECOMMENDED

OTHER

Clerks Notes:

VOTE OF SUPERVISORS

AYE:

John Gioia, District I Supervisor
Candace Andersen, District II Supervisor
Mary N. Piepho, District III Supervisor
Karen Mitchoff, District IV Supervisor
Federal D. Glover, District V Supervisor

Contact:

Elaine Burres, (925) 313-1717

I hereby certify that this is a true and correct copy of an action taken and entered on the minutes of the Board of Supervisors on the date shown.
ATTESTED: September 22, 2015
David Twa,

BY:	, Deputy

RECOMMENDATION(S):

APPROVE and AUTHORIZE the Employment and Human Services Director, or designee, to execute a contract with ACF Technologies, Inc. for the development and implementation of an appointment scheduling system in an amount not to exceed $1,539,071 for the period October 1, 2015 though September 30, 2016.

FISCAL IMPACT:

$1,539,071: Administrative Overhead, 10% County, 45% State, 45% federal.

BACKGROUND:

The implementation of Health Care Reform created a significant increase in the number of customers served by the Employment and Human Services Department (EHSD) and a corresponding increase to traffic in service locations. A review of department opportunities for customer service and workload improvement identified appointment scheduling as a needed technology. EHSD is seeking to improve its current processes of appointment scheduling in a manner that is consistent with the department's workflow and eligibility determination processes and to enable the department to provide a higher degree of customer service while operating more efficiently.

CONSEQUENCE OF NEGATIVE ACTION:

Employment and Human Services would be unable to develop and implement an improved customer service oriented appointment scheduling system.

CHILDREN'S IMPACT STATEMENT:

Not applicable.