Before contracting with Well Health, Inc. in May 2020, the patient engagement system utilized by Contra Costa Health Services (CCHS) processed batches daily. As such, Contra Costa Health Services (CCHS) was only able to outreach to patients daily. WellApp, a patient engagement application, solves this by providing built-in real-time integration within Epic. WellApp is a HIPAA-compliant messaging and patient engagement platform that connects healthcare patient staff and patients on their existing text and messaging applications. Thus, allowing case managers, providers, and others the ability to directly engage a single patient, a patient cohort, or our entire patient population. The past tool caused delays in patient outreach during the COVID-19 pandemic. Since using WellApp, CCHS has strived for better communication which helps to improve patient outcomes.
On April 28, 2020, the Board of Supervisors approved Contract #23-681, with Well Health, Inc. in the amount of $198,400 for the provision of their WellApp, patient engagement application including, software licensing and support, for the period from May 1, 2020 through April 30, 2021.
On January 18, 2022, the Board of Supervisors approved Contract #23-681-1 with Well Health, Inc. in the amount of $578,094 for the provision of their WellApp, patient engagement application including, software licensing and support, for the period from May 1, 2021 through May 19, 2022.
Approval of Contract #23-681-2 allows the contractor to continue providing services through May 19, 2023. The delay in bringing this renewal request to the Board, is due to administrative delays associated with obtaining the final renewal documents from the contractor.
If this contract is not approved, services will be discontinued affecting CCHS patient engagement. Patient outreach will be delayed, and real-time outreach will not be possible for case managers and providers. Delays in not re-purposing patient canceled appointments could harm revenue.