Agenda

Return

C. 38

To:	Board of Supervisors
From:	Anna Roth, Health Services Director
Date:	August 16, 2022

Contra

Costa

County

Subject:

Contract #77-389 with Symphony Performance Health, Inc.

APPROVE	OTHER
RECOMMENDATION OF CNTY ADMINISTRATOR	RECOMMENDATION OF BOARD COMMITTEE

Action of Board On: 08/16/2022

APPROVED AS RECOMMENDED

OTHER

Clerks Notes:

VOTE OF SUPERVISORS

AYE:

John Gioia, District I Supervisor
Candace Andersen, District II Supervisor
Diane Burgis, District III Supervisor
Karen Mitchoff, District IV Supervisor
Federal D. Glover, District V Supervisor

Contact:	Sharron Mackey 925-313-6104
cc:	F Carroll M Wilhelm

I hereby certify that this is a true and correct copy of an action taken and entered on the minutes of the Board of Supervisors on the date shown.
ATTESTED: August 16, 2022
Monica Nino, County Administrator

BY:	, Deputy

RECOMMENDATION(S):

APPROVE and AUTHORIZE the Health Services Director, or designee, to execute on behalf of the County Contract #77-389 containing mutual indemnification and a Statement of Work with Symphony Performance Health, Inc., a corporation, in an amount not to exceed $25,000, to provide software, services, and maintenance and support to Contra Costa Health Plan (CCHP) for a hosted provider satisfaction survey, for the period from August 16, 2022, through August 15, 2023.

RECOMMENDATION(S): (CONT'D)

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FISCAL IMPACT:

Approval of this contract will result in an annual expenditure of up to $25,000 and will be funded as budgeted by the department in FY 2022-23, by 100% Contra Costa Health Plan Enterprise Fund II.

BACKGROUND:

This contract meets the needs of CCHP by administering provider satisfaction surveys. CCHP must conduct these surveys as per contractual obligations under its contracts with the Department of Health Care Services and the Department of Managed Health Care. To help meet these obligations, Symphony Performance Health (SPH) will administer its proprietary provider satisfaction surveys to CCHP’s contracted provider network. Under contract #77-389, SPH shall grant CCHP a subscription to its NexusTM Portal, a proprietary web application accessible via an Internet web browser to allow CCHP to receive reports and analyze surveys completed by survey participants. The results measure Physician and Practice Manager Satisfaction with CCHP, identify factors impacting physician satisfaction and loyalty, provide an opportunity to compare overall physician satisfaction with other plans and employ methods to improve physician response rates. This information is critical for retention of the provider network, providing data to use for health plan improvement initiatives, and increasing Healthcare Effectiveness Data and Information Set (HEDIS) scores. SPH was chosen by CCHP as a sole source provider and recommended by the Association of Community Affiliated Plans, of which CCHP is a member. This contract includes mutual indemnification obligating the County to indemnify SPH against third-party claims that arise out of the County's gross negligence or willful misconduct in performing the contract. The contract limits SPH's liability under the contract to the amount paid by the County during a 12 month period preceding any claim.

Approval of Contract #77-389 allows the contractor to provide services through August 15, 2023.

CONSEQUENCE OF NEGATIVE ACTION:

If this contract is not approved, CCHP will not have the ability to administer the provider satisfaction surveys required to meet its contractual obligations with the Departments of Health Care Services and Managed Health Care for the annual Timely Access Report submission and meet multiple National Committee of Quality Assurance (NCQA) Health Plan accreditation requirements related to access and availability monitoring.