The Employment and Human Services Department, Community Services Bureau (CSB) is requesting to add a Comprehensive Services Manager-Project (CSM) in their Quality Management Unit (QMU). The added Comprehensive Services Manager position will be responsible for conducting classroom observations, monitoring childcare centers, reviewing files, and measuring and improving Teacher-Student Interactions utilizing the Classroom Assessment Scoring System (CLASS). CSB Quality Management Unit (QMU) monitors approximately 600-800 Children and Family files and conducts 135 classroom health and safety observations each year. Recently, Child Care Licensing, California Department of Education, and The Office of Head Start have increased the number of monitoring/observations and the number of assessments required for Infant/Toddler and Preschool classrooms. Throughout the year, QMU conducts four types of monitoring assessments and classroom observations (curriculum fidelity, teacher to child interactions, and classroom environment). These assessments are mandated by Child Care Licensing, California Department of Education, and The Office of Head Start to ensure classroom health and safety, quality of services, and continuous improvement. In addition, the unit has increased monitoring services for two additional services provided to enrolled families in the CalWORKS Stage 2/CAPP Child Care Unit and Low Income Home Energy Assistant Programs. In addition to conducting classroom monitoring, the unit is responsible for aggregating and analyzing the data collected from the monitoring conducted by QMU and implementing training for continuous improvement. The added Comprehensive Services Manager position will allow CSB to successfully monitor the quality of programs and CSB will continue receiving federal and state funding benefiting families and children in Contra Costa County. CSB will maintain the workload distributed fairly amongst other managers, ensuring quality of work, and CSB will meet requirements of Child Care Licensing, California Department of Education, and The Office of Head Start.

CSB may lose funding as our quality of services may decline and federal and state mandates won’t be met.