Agenda

Return

C. 40

To:	Board of Supervisors
From:	William Walker, M.D., Health Services
Date:	August 18, 2015

Contra

Costa

County

Subject:

Add one Health Plan Member Services Counselor position in the Health Services Department

APPROVE	OTHER
RECOMMENDATION OF CNTY ADMINISTRATOR	RECOMMENDATION OF BOARD COMMITTEE

Action of Board On: 08/18/2015

APPROVED AS RECOMMENDED

OTHER

Clerks Notes:

VOTE OF SUPERVISORS

AYE:

John Gioia, District I Supervisor
Candace Andersen, District II Supervisor
Mary N. Piepho, District III Supervisor
Karen Mitchoff, District IV Supervisor

ABSENT:

Federal D. Glover, District V Supervisor

Contact:

Kristen Cunningham, 957-5267

I hereby certify that this is a true and correct copy of an action taken and entered on the minutes of the Board of Supervisors on the date shown.
ATTESTED: August 18, 2015
David Twa,

BY:	, Deputy

RECOMMENDATION(S):

ADOPT Position Adjustment Resolution No. 21722 to add one (1) Health Plan Member Services Counselor (V9VE) position ($3,587-$4,360) in the Contra Costa Health Plan division of the Health Services Department.

FISCAL IMPACT:

Upon approval, the costs associated with this action will be approximately $90,056 annually with benefits, including $18,576 in pension costs. Costs will be funded by CCHP Enterprise Fund II (100%).

BACKGROUND:

Contra Costa Health Plan's Member Services unit is in need of a permanent full-time Health Plan Member Services Counselor position to assume the duties a temporary Member Services Counselor had been performing. The temporary employee has recently secured permanent full-time employment elsewhere which has left a void in Member Services. The unit has identified a need for a permanent position to assist Health Plan members in a timely manner with various Member Services related concerns/issues. This permanent position will allow the unit to continue to meet the requirements of DHCS, DMHC, CMS and NCQA related to timeliness of patient care.

CONSEQUENCE OF NEGATIVE ACTION:

If this action is not approved and without additional staff, Contra Costa Health Plan's Member Services unit will not have adequate staffing to meet the mandated requirements of the Plan.

CHILDREN'S IMPACT STATEMENT:

Not applicable.