Effective January 1, 2016, the Contra Costa County Fire Protection District (District) became the exclusive operator of emergency ambulance service within Exclusive Operating Areas 1, 2, and 5 in Contra Costa County. The District contracts with American Medical Response West (AMR) to provide the emergency ambulance services. The District intends to implement a telemedicine program utilizing qualified telemedicine service providers. The District, with the approval of Contra Costa County Emergency Medical Services Agency, will develop protocols, policies, and procedures for the provision of telemedicine services. Under the program, the on-scene field provider and patient can be connected to a qualified healthcare provider for evaluation and patient navigation.
This contract amendment will provide for AMR to facilitate the provision of on-scene telemedicine services to patients, in accordance with all applicable District and CCCEMSA protocols, policies, and procedures. It will also require paramedic personnel to receive additional training specific to the facilitation of telemedicine services, including but not limited to: proper identification of patients appropriate for telemedicine services; the relevant protocols, policies, and procedures; and use of technology to initiate, establish, and conduct an on-scene telemedicine contact.