Agenda

Return

C. 17

To:	Board of Supervisors
From:	Anna Roth, Health Services
Date:	June 12, 2018

Contra

Costa

County

Subject:

Add Position in the Health Services Department

APPROVE	OTHER
RECOMMENDATION OF CNTY ADMINISTRATOR	RECOMMENDATION OF BOARD COMMITTEE

Action of Board On: 06/12/2018

APPROVED AS RECOMMENDED

OTHER

Clerks Notes:

VOTE OF SUPERVISORS

AYE:

John Gioia, District I Supervisor
Candace Andersen, District II Supervisor
Diane Burgis, District III Supervisor
Federal D. Glover, District V Supervisor

ABSENT:

Karen Mitchoff, District IV Supervisor

Contact:

Jo-Anne Linares, 925-957-5246

I hereby certify that this is a true and correct copy of an action taken and entered on the minutes of the Board of Supervisors on the date shown.
ATTESTED: June 12, 2018
David Twa,

BY:	, Deputy

RECOMMENDATION(S):

ADOPT Position Adjustment Resolution No. 22301 to add one (1) permanent full-time Health Plan Member Services Counselor (V9VE) position at salary plan and grade TC5-1182 ($3,842-4,671) in the Health Services Department. (Represented)

FISCAL IMPACT:

Upon approval, this action has an annual cost of approximately $97,333 with pension costs of $19,899 included. The entire cost is 100% offset by CCHP member premiums.

BACKGROUND:

Contra Costa Health Plan’s Home and Community Based Service unit is requesting to add one Health Plan Member Services Counselor position. The unit is responsible for the operation of the Non-Medical Transportation benefit. The current staffing level is inadequate to keep up with the unit's workload which resulted in significant increase in overtime. During the past few months, the increased workload has necessitated overtime in order to keep up with demand which is nearing the point that the unit will not function. This failure would mean members will miss scheduled appointments/tests/procedures causing a negative ripple effect across all of Health Services. The Non-Medical Transportation benefit provided travel logistics for 1,442 trips in December 2017 and approximately 2,313 trips in March 2018. This represents a 60% increase in a 4-month time period. The Non-Medical Transportation benefit also requires Spanish-speaking (bilingual) staff which has also increased the need for overtime in the unit. The cost for the additional Health Plan Member Services Counselor position will be offset by the reduction of overtime in the unit. During the first four months of 2018, the unit has paid $18,500 in overtime.

CONSEQUENCE OF NEGATIVE ACTION:

If this action is not approved, the Health Plan’s Home and Community Based Service unit will not have adequate staff to meet the increased demands of the unit, which negatively impacts patient care.