RECOMMENDATION(S):
APPROVE and AUTHORIZE the Employment and Human Services Director, or designee, to execute a contract amendment with Child's Best Interest, effective May 1, 2016, increasing the payment limit by $31,250 to a new payment limit of $156,250 to continue to provide ombudsman services with no change in the term of September 1, 2015 through August 31, 2016. (10% County, 45% State, 45% Federal)
FISCAL IMPACT:
$156,250 - Administrative Overhead: 10% County, 45% State, 45% Federal
BACKGROUND:
With this amendment, Child's Best Interest will continue to provide comprehensive ombudsman services for the Employment and Human Services Department (EHSD). The ombudsman will receive and investigate complaints, gather information, and work to resolve issues using various mediation skills. Complaints may be received from the Children and Family Services (CFS) Director, Division Managers, program applicants, recipients, other County departments, community based organizations, individual community members, elected officials and others. As systemic issues are identified, the ombudsman makes formal recommendations to EHSD Director(s) to improve service delivery.
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