The Health Services Department’s Public Health Division provides social service case management to Medi-Cal patients who are identified as high utilizers who need additional services to improve their health outcomes. The county began contracting with this vendor in 2019 because transportation is a significant need for these patients. These services allow county personnel access to arrange rides for these patients using a web-based transportation booking portal. Usage of these services has increased exponentially due to COVID-19 testing and vaccination efforts.
On March 19, 2019, the Board of Supervisors approved Contract #72-124 with Ride Roundtrip in the amount of $800,000 for the provision of electronic services to schedule and provide transportation to patients, including interfacing with the county’s Electronic Health Record (EHR) System for the period January 1, 2019, through December 31, 2020.
On December 8, 2020, the Board of Supervisors approved Contract Amendment/Extension Agreement #72-124-1 to increase the payment limit by $1,000,000 to a new payment limit of $1,800,000, and to extend the term from December 31, 2020 to December 31, 2021, to reflect the continued provision of the Monthly Subscription System Access services.
On April 27, 2021, the Board of Supervisors approved Contract Amendment/Extension Agreement #72-124-2 to increase the payment limit by $1,100,000 to a new payment limit of $2,900,000 for additional hosted software portal services for transportation coordination, scheduling, and dispatch for Medi-Cal patients with no change in the term through December 31, 2021.
On December 14, 2021, the Board of Supervisors approved Contract Amendment/Extension Agreement #72-124-3 to increase the payment limit by $150,000 to a new payment limit of $3,050,000 for increased usage of hosted software portal services for transportation coordination, scheduling, and dispatch for Medi-Cal patients with no change in the term through December 31, 2021. Though not noted in prior recommendations to the Board, a section of this contract contains term language of successive (1) year period renewals unless terminated by either party with sixty (60) day notice.
This Board Order clarifies the incorrect amendment effective date of January 1, 2022, as previously approved by the Board on March 29, 2022 to December 31, 2021.
If the recommendation is not approved, the prior Board action will stand and the contract will have expired before it could be amended.