The Department of Information Technology (DoIT) has experienced a growth in demand for network and desktop support services. This is partly due to the loss of IT staff due to resignations and retirements. Departments are reducing the need to house their own IT staff and are instead opting to have those needs centrally managed through DoIT. This is a cost effective move that allows DoIT to cross-train staff in ways not possible with small departments; also reducing redundant staffing for similar technical activities. This leaves DoIT's Network unit understaffed in relation to the amount of work required.
In response to the need for additional staffing to help with implementing network and desktop support services within several County departments such as the County Administrator, Human Resources, Auditor, Assessor, Risk Management, Animal Services, County Counsel, Agriculture, Veterans, Office of Communications & Media, Employment & Human Services, and Clerk of the Board, DoIT filled a vacant Network Technician I position in July 2015. Due to a discrepancy in the position control records, the position was filled at full time status but classified as only part time (20/40). In order to reconcile the discrepancy, the Board is asked to increase the hours of position #0060 to full time, effective July 1, 2015. The Service Level Agreements that DoIT has with these departments have available funding to cover the costs of the position at full time status.
Failure to approve this action will jeopardize the Department of Information Technology Network Services division's ability to successfully and efficiently meet the required level of service to the County departments it serves.