Agenda

Back to Calendar Return

FAMILY AND HUMAN SERVICES COMMITTEE - SPECIAL MEETING

Meeting Date:	04/28/2023
Subject: EHSD Technology Update
Submitted For:	FAMILY & HUMAN SERVICES COMMITTEE
Department:	County Administrator
Referral No.:	114
Referral Name:	EHSD Technology
Presenter:	Emilia Gabriele	Contact:	Emilia Gabriele, (925) 608-4810

Information

Referral History:

On June 7, 2016, the Board of Supervisors referred to the Family and Human Services (FHS) Committee oversight of the impacts of technology on access to public benefits, due to EHSD’s reworking of its business processes and development of technologies to make remote access of public benefits more common for its clients. EHSD reported to the FHS Committee on October 22, 2018 regarding some of the technological advancements EHSD has made, including: video conferencing for American Sign Language customers, redesigning the website, expanding video conferencing in lieu of in-person or over the phone for increased efficiency and effectiveness, using electronic signatures on certain forms, getting mobile devices to more in-home supportive services staff, and encouraging clients to use My Benefits in CalWIN for case updates. The FHS Committee forwarded this information to the BOS on December 4, 2018

Referral Update:

Attached is a presentation on EHSD's use of technology to serve their clients.

Recommendation(s)/Next Step(s):

ACCEPT the Employment and Human Services Department's Technology Update and DIRECT staff to forward the report to the Board of Supervisors for the their information.

Fiscal Impact (if any):

There is no fiscal impact; the report is informational only.

Attachments
EHSD Technology Update