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6.
FAMILY AND HUMAN SERVICES COMMITTEE
Meeting Date:
04/24/2017
Subject:
Final Report on the Contra Costa County Covered California Call Center
Submitted For:
FAMILY & HUMAN SERVICES COMMITTEE
Department:
County Administrator
Referral No.:
108
Referral Name:
Call Center Oversight and Health Care Reform
Presenter:
Kathy Gallagher, Employment and Human Services Director
Contact:
Enid Mendoza, (925) 335-1039
Information
Referral History:
On March 13, 2013, the Board of Supervisors authorized the Employment and Human Services Department (EHSD) to execute a contract with Covered California’s Health Benefits Exchange for call center services through January 31, 2015, which was later extended through June 30, 2017.
On April 16, 2013 the Board of Supervisors referred oversight and receipt of updates on the establishment of the Contra Costa County Covered California Call Center (7Cs) to the Family and Human Services Committee (F&HS). The Department has also reported on the Affordable Care Act (ACA).
On July 29, 2016, EHSD received notification from Covered California that the contract budget amount would be reduced by 72% for FY 16-17, which resulted in the call center closure effective December 31, 2016, as agreed by both parties. The Board approved this action on August 16, 2016.
On January 17, 2017, the Board approved the recommendation of the 2016 F&HS to reduce the frequency of this referral from biannual to annual and eliminate the referral after June 30, 2017 due to the closure of the call center.
Referral Update:
Please see the attached final report from EHSD on the essential issues, performance and other pertinent information on the Contra Costa County Covered California Call Center.
Recommendation(s)/Next Step(s):
1. Accept the final report from the Employment and Human Services Department on the Contra Costa County Covered California Call Center and direct staff to transmit the information to the Board of Supervisors for their information; and
2. Recommend to the Board of Supervisors the closure of F&HS Referral No. 108 Call Center Oversight and Health Care Reform due to the Call Center closure.
Fiscal Impact (if any):
There is no fiscal impact; the report is informational only.
Attachments
7Cs Final Report to F&HS
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