Agenda

Return

C. 41

To:	Board of Supervisors
From:	Kathy Gallagher, Employment & Human Services Director
Date:	March 13, 2018

Contra

Costa

County

Subject:

Add One Automated Call Distribution Coordinator I (represented) position and Cancel One Clerical Supervisor position (represented)

APPROVE	OTHER
RECOMMENDATION OF CNTY ADMINISTRATOR	RECOMMENDATION OF BOARD COMMITTEE

Action of Board On: 03/13/2018

APPROVED AS RECOMMENDED

OTHER

Clerks Notes:

VOTE OF SUPERVISORS

AYE:

John Gioia, District I Supervisor
Candace Andersen, District II Supervisor
Diane Burgis, District III Supervisor
Karen Mitchoff, District IV Supervisor
Federal D. Glover, District V Supervisor

Contact:	Swashant'e Dillon, (925) 608-5042
cc:	EHSD EHSD

I hereby certify that this is a true and correct copy of an action taken and entered on the minutes of the Board of Supervisors on the date shown.
ATTESTED: March 13, 2018
David Twa,

BY:	, Deputy

RECOMMENDATION(S):

ADOPT Position Adjustment Resolution No. 22228 to add one Automated Call Distribution Coordinator I (LBWB) (represented) position at Salary Plan and Grade ZB5 1636 ($6,024 - $7,322) and cancel one Clerical Supervisor (JWHF) (represented) vacant position #16096 at Salary Plan and Grade K6X 1290 ($4,266-$5,447) in the Employment and Human Services Department, Workforce Services Bureau.

FISCAL IMPACT:

Approval of this action will have a net annual county cost increase of $2,322. The position is funded 42% Federal, 48% State, and 10% County. The annual pension cost of the Automated Call Distribution Coordinator I is $41,317, which is $7,431 more than the Clerical Supervisor position.

BACKGROUND:

The Employment and Human Services Department is requesting to cancel one vacant Clerical Supervisor (JWHF) position and add one (1) Automated Call Distribution Coordinator I (LBWB)) position to the Workforce Services Bureau. The new position will report to the Division Manager.

BACKGROUND: (CONT'D)

Currently, the Employment and Human Services Department has one (1) Automated Call Distribution Coordinator I (LBWB) supporting three (3) service centers: the Medi-Cal/Cal-Fresh Service Center located in Antioch and Richmond, the Health Care Access Center, and the Medi-Cal Mail Intake Unit. The duties required to support the three (3) service centers are beyond the capacity of one (1) Automated Call Distribution Coordinator I. Service centers in the Workforce Services Bureau have grown from one (1) to three (3) centers that are geographically spread across the county. As the service centers have multiplied, so has the demand and need for Automated Call Distribution Coordinator I support at a local level. Upcoming enhancements to the telephony system at all service centers, workforce management systems, and quality monitoring systems, will require additional Automated Call Distribution Coordinator I support.

CONSEQUENCE OF NEGATIVE ACTION:

If this action is not approved, the department will be unable to provide adequate telephony support to all service centers resulting in substandard customer service and hinder the department's ability to meet key performance indicators for service center metrics.