Agenda

Return

C. 89

To:	Board of Supervisors
From:	Kathy Gallagher, Employment & Human Services Director
Date:	March 28, 2017

Contra

Costa

County

Subject:

Issue Request for Proposals (RFP) for Ombudsman Services

APPROVE	OTHER
RECOMMENDATION OF CNTY ADMINISTRATOR	RECOMMENDATION OF BOARD COMMITTEE

Action of Board On: 03/28/2017

APPROVED AS RECOMMENDED

OTHER

Clerks Notes:

VOTE OF SUPERVISORS

AYE:

Candace Andersen, District II Supervisor
Diane Burgis, District III Supervisor
Karen Mitchoff, District IV Supervisor
Federal D. Glover, District V Supervisor

Contact:

Elaine Burres, 313-1717

I hereby certify that this is a true and correct copy of an action taken and entered on the minutes of the Board of Supervisors on the date shown.
ATTESTED: March 28, 2017
David Twa,

BY:	, Deputy

RECOMMENDATION(S):

APPROVE and AUTHORIZE the Employment and Human Services Director, or designee, to Issue Request for Proposals (RFP) #1155 for ombudsman services in an amount not to exceed $175,000 for the period December 1, 2017 through December 31, 2018.

FISCAL IMPACT:

$175,000: 10% County, 48% State, 42% Federal

BACKGROUND:

The ombudsman promotes and maintains positive working relationships between multiple parties associated with Children and Families Services including, but not limited to clients, Child Welfare Services, Public Benefits, Aging and Adult Services, Workforce Services, and Community Services & Head Start Programs. The ombudsman will receive and investigate issues and complaints referred by the Employment and Human Services (EHSD) Director, Child and Family Services Bureau Director, EHSD Division Managers, and other entities. Part of the role of the ombudsman is to assist clients in understanding the investigative process and their rights and responsibilities.

CONSEQUENCE OF NEGATIVE ACTION:

Ombudsman services would not be available to EHSD clients.