Agenda

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C. 41

To:	Board of Supervisors
From:	William Walker, M.D., Health Services
Date:	March 3, 2015

Contra

Costa

County

Subject:

Add and cancel one position in the Information Technology division of the Health Services Department

APPROVE	OTHER
RECOMMENDATION OF CNTY ADMINISTRATOR	RECOMMENDATION OF BOARD COMMITTEE

Action of Board On: 03/03/2015

APPROVED AS RECOMMENDED

OTHER

Clerks Notes:

VOTE OF SUPERVISORS

AYE:

John Gioia, District I Supervisor
Candace Andersen, District II Supervisor
Mary N. Piepho, District III Supervisor
Karen Mitchoff, District IV Supervisor

ABSENT:

Federal D. Glover, District V Supervisor

Contact:

Kristen Cunningham, 957-5267

I hereby certify that this is a true and correct copy of an action taken and entered on the minutes of the Board of Supervisors on the date shown.
ATTESTED: March 3, 2015
David Twa,

BY:	, Deputy

RECOMMENDATION(S):

ADOPT Position Adjustment Resolution No. 21619 to add one (1) permanent full-time Automated Call Distribution Coordinator II (LBNA) position ($5,898-$7,169) and cancel vacant Department Personal Computer Coordinator (XQSJ) ($5,782-$7,028) position #9537 in the Information Technology division of the Health Services department.

FISCAL IMPACT:

The additional costs associated with this action are approximately $2,479 annually with benefits. Costs will be funded by Enterprise Fund I. (100%)

BACKGROUND:

Contra Costa Health Services operates 11 call centers supporting the IT Service Desk: Financial Counseling, CCHP Membership Maintenance Unit, CCHP Member Services, Appointment Unit, Advice Nurse, and others. Currently, CCHS has only one person supporting these mission critical systems. CCHS is planning to replace the Automated Call Distribution (ACD) System with new technology. To manage this new technology, perform preventive maintenance, test the redundant systems, troubleshoot routing between AT&T, the PBX, and the ACD requires an Automated Call Distribution Coordinator II position.

CONSEQUENCE OF NEGATIVE ACTION:

If this action is not approved and without additional staff, Health Services Information Technology will not have the adequate personnel to manage the call centers in the Health Services department.

CHILDREN'S IMPACT STATEMENT:

N/A