Agenda

Return

C. 76

To:	Board of Supervisors
From:	Anna Roth, Health Services Director
Date:	February 2, 2021

Contra

Costa

County

Subject:

Purchase Order for Microsoft Corporation for Renewal of Unified Support

APPROVE	OTHER
RECOMMENDATION OF CNTY ADMINISTRATOR	RECOMMENDATION OF BOARD COMMITTEE

Action of Board On: 02/02/2021

APPROVED AS RECOMMENDED

OTHER

Clerks Notes:

VOTE OF SUPERVISORS

AYE:

John Gioia, District I Supervisor
Candace Andersen, District II Supervisor
Diane Burgis, District III Supervisor
Karen Mitchoff, District IV Supervisor
Federal D. Glover, District V Supervisor

Contact:	Patrick Wilson, 925-335-8700
cc:	Nick Hammel Marcy Wilhelm

I hereby certify that this is a true and correct copy of an action taken and entered on the minutes of the Board of Supervisors on the date shown.
ATTESTED: February 2, 2021
Monica Nino, County Administrator

BY:	, Deputy

RECOMMENDATION(S):

APPROVE and AUTHORIZE the Purchasing Agent, on behalf of the Health Services Director, to execute a Purchase Order with Microsoft Corporation in an amount not to exceed $245,624 and a Microsoft Enterprise Work Order for Microsoft’s Unified Support for licensed products, for the period from January 20, 2021 through January 19, 2022.

FISCAL IMPACT:

Approval of this purchase order will result in annual expenditures of up to $245,624 and will be funded 100% by the Hospital Enterprise Fund I revenues.

BACKGROUND:

The County Health Services Department uses the Unified Support from Microsoft for advanced support on all Microsoft licenses on the Enterprise Agreement. This is an annual renewal for software support since 2019. Unified provides advanced support, faster response times, automatic escalations, and a dedicated account manager to assist in recovery solutions. This service also includes proactive support engagements for building out ad-hoc solutions and upgrades.

CONSEQUENCE OF NEGATIVE ACTION:

Failure to renew will result in drastically increased resolution times, decreased solution flexibility, and an overall reduction in resolution resources.