Agenda

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C. 40

To:	Board of Supervisors
From:	Kathy Gallagher, Employment & Human Services
Date:	February 5, 2013

Contra

Costa

County

Subject:

Amend Contract with Nemo-Q, Inc.

APPROVE	OTHER
RECOMMENDATION OF CNTY ADMINISTRATOR	RECOMMENDATION OF BOARD COMMITTEE

Action of Board On: 02/05/2013

APPROVED AS RECOMMENDED

OTHER

Clerks Notes:

VOTE OF SUPERVISORS

AYE:

John Gioia, District I Supervisor
Candace Andersen, District II Supervisor
Karen Mitchoff, District IV Supervisor
Federal D. Glover, District V Supervisor

ABSENT:

Mary N. Piepho, District III Supervisor

Contact:

Earl Maciel 3-1648

I hereby certify that this is a true and correct copy of an action taken and entered on the minutes of the Board of Supervisors on the date shown.
ATTESTED: February 5, 2013
David Twa,

BY:	, Deputy

RECOMMENDATION(S):

APPROVE and AUTHORIZE the Employment and Human Services Department Director, or designee, to execute a contract amendment with Nemo-Q Inc. to increase the payment limit by $56,450 to a new payment limit not to exceed $152,722 for kiosks and kiosk programming, for the period August 20, 2012 through June 30, 2014.

FISCAL IMPACT:

$152,722: 100% Administrative Overhead (10% County; 45% State; 45% Federal)

BACKGROUND:

The Employment and Human Services Department (EHSD) operates five reception centers where clients can come to apply for assistance. Traditionally, these centers require people to stand in line to be seen, regardless of reason for visit. EHSD is expanding the use of kiosks at its reception facility to provide real-time monitoring of customer flow as well as analytical and reporting tools for an efficient management of the customer service function. The system would enable the reduction of customer wait time by streamlining the customer flow and lead to more efficient staff utilization by identifying areas where customer service is most critical.

CONSEQUENCE OF NEGATIVE ACTION:

Clients will continue to be required to wait in lines for available staff to assist with client needs.

CHILDREN'S IMPACT STATEMENT:

None