RECOMMENDATION(S):
APPROVE and AUTHORIZE the Employment and Human Services Department Director, or designee, to execute a contract amendment with Nemo-Q Inc. to increase the payment limit by $56,450 to a new payment limit not to exceed $152,722 for kiosks and kiosk programming, for the period August 20, 2012 through June 30, 2014.
FISCAL IMPACT:
$152,722: 100% Administrative Overhead (10% County; 45% State; 45% Federal)
BACKGROUND:
The Employment and Human Services Department (EHSD) operates five reception centers where clients can come to apply for assistance. Traditionally, these centers require people to stand in line to be seen, regardless of reason for visit. EHSD is expanding the use of kiosks at its reception facility to provide real-time monitoring of customer flow as well as analytical and reporting tools for an efficient management of the customer service function. The system would enable the reduction of customer wait time by streamlining the customer flow and lead to more efficient staff utilization by identifying areas where customer service is most critical.
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