Agenda

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C.41

To:	Board of Supervisors
From:	Ed Woo, Chief Information Officer
Date:	February 8, 2011

Contra

Costa

County

Subject:

Avaya ACD/IVR Equipment Maintenance Agreement

APPROVE	OTHER
RECOMMENDATION OF CNTY ADMINISTRATOR	RECOMMENDATION OF BOARD COMMITTEE

Action of Board On: 02/08/2011

APPROVED AS RECOMMENDED

OTHER

Clerks Notes:

VOTE OF SUPERVISORS

AYE:

John Gioia, District I Supervisor
Gayle B. Uilkema, District II Supervisor
Mary N. Piepho, District III Supervisor
Karen Mitchoff, District IV Supervisor
Federal D. Glover, District V Supervisor

Contact:	Ed Woo (925) 313-2688
cc:	Fern Carroll Joanne Buenger Timothy Ewell John Buckhalt

I hereby certify that this is a true and correct copy of an action taken and entered on the minutes of the Board of Supervisors on the date shown.
ATTESTED: February 8, 2011
David Twa,

BY:	, Deputy

RECOMMENDATION(S):

APPROVE and AUTHORIZE the Purchasing Agent, on behalf of the Chief Information Officer, to execute a purchase order with Avaya Communications Inc., in an amount not to exceed $286,500, for hardware maintenance on the County's Automated Call Distribution (ACD) and Interactive Voice Response (IVR) equipment.

FISCAL IMPACT:

The cost of $286,500 covers a four year agreement, paid by monthly invoices. Each fiscal year, the yearly cost of the agreement is budgeted under Org# 4293 and charged back directly to user departments via the Department of Information Technology's (DoIT) billing process.

CONSEQUENCE OF NEGATIVE ACTION:

In the event of equipment failure, the County would not be supported.

BACKGROUND:

The Avaya product was selected by the County via the RFP process and DoIT has been utilizing the Avaya ACD and IVR systems since 2006. This maintenance agreement will provide the necessary technical support and updates for the ACD/IVR hardware. Avaya is the Original Equipment Manufacture (OEM), the only source for maintenance and support.

CHILDREN'S IMPACT STATEMENT:

No impact.