AT&T Corp., through its subcontractor, Interactive Digital Solutions, LLC, provides Countywide support and services for executive offices, conference rooms, training rooms, group meeting rooms and all public broadcast and interactive conferences. IDS has partnered with the Department of Information Technology to provide onsite support, remote hands, CCTV and on-site dedicated public hearing technicians. Over the past several years various departments throughout the County have individually purchased IDS AV equipment to improve communication through AV integration. The IDS maintenance contracts established for these departments have different start and renewal dates. The Platinum Plus warranty package includes IDS hardware and software warranty, IDS hardware and software updates and upgrades, IDS advanced parts replacement with help desk support services 8AM-5PM Monday-Friday. This Change Order modifies the Network Integration Pricing Schedule, dated August 2, 2017, between AT&T and County.
This support is a critical component to maintaining the existing IDS equipment and providing onsite support as requested. Without it, DoIT will have difficulty in providing proper maintenance and support.