Agenda

Return

C. 42

To:	Board of Supervisors
From:	Anna Roth, Health Services
Date:	December 10, 2019

Contra

Costa

County

Subject:

Cancel Information Systems Assistant II and Add Clerk-Senior Level

APPROVE	OTHER
RECOMMENDATION OF CNTY ADMINISTRATOR	RECOMMENDATION OF BOARD COMMITTEE

Action of Board On: 12/10/2019

APPROVED AS RECOMMENDED

OTHER

Clerks Notes:

VOTE OF SUPERVISORS

AYE:

John Gioia, District I Supervisor
Candace Andersen, District II Supervisor
Diane Burgis, District III Supervisor
Karen Mitchoff, District IV Supervisor
Federal D. Glover, District V Supervisor

Contact:

Mary Jane De Jesus-Saepharn, 925-957-5275

I hereby certify that this is a true and correct copy of an action taken and entered on the minutes of the Board of Supervisors on the date shown.
ATTESTED: December 10, 2019
David Twa,

BY:	, Deputy

RECOMMENDATION(S):

ADOPT Position Adjustment Resolution No. 22653 to add one (1) Clerk-Senior Level (JWXC) at salary plan and grade 3RX-1033 ($3,542.75 - $4,524.24) and cancel one (1) vacant Information Systems Assistant II (LTVH) position number 14329 at salary plan and grade 3R5-1005 ($3,454.82 - $4,199.36) in the Health Services Department. (Represented)

FISCAL IMPACT:

This action will have an annual increase in cost of $6,021.36 with $1,484.58 in pension. (100% CCHP Member Premium Payments)

BACKGROUND:

With recent Medi-Cal expansion and a surge in membership for health care programs such as Contra Costa CARES, the Membership Maintenance Unit of the Contra Costa Health Plan (CCHP) Division has realized a significant increase of member calls into their busy call center.

BACKGROUND: (CONT'D)

Currently, the Membership Maintenance Unit has a vacancy for an Information Systems Assistant II. However, the primary role of the Information Systems Assistant II in the Membership Maintenance Unit is data entry, and not phone coverage.

With increased enrollment, the Membership Maintenance Unit has a greater need to recruit for a Clerk-Senior Level as opposed to an Information Systems Assistant II. In comparison to the Information Systems Assistant II, the Clerk-Senior Level will be able to perform higher level clerical duties by providing phone coverage and clerical back-up.

All in all, to better serve their members more effectively and efficiently, the Membership Maintenance Unit is in need of a Clerk-Senior Level to route and direct clients phone inquiries. This Clerk-Senior Level will also provide much needed back-up for other clerical staff and functions.

CONSEQUENCE OF NEGATIVE ACTION:

If this action is not approved, the Membership Maintenance Unit of the Contra Costa Health Plan (CCHP) will not have adequate phone coverage and back-up coverage for clerical staff and functions in their provider call center.