The Health Services Department is requesting to add one permanent full-time Clerk-Experienced Level position allocated to its Provider Services Unit. During the last several months, Behavioral Health Division has experienced a number of major changes which has resulted in an increased workload, to include in the Provider Services Unit. For example, the State Department of Health Care Services is requiring counties to implement Network Adequacy Standards which requires the unit to maintain a Provider Directory which is provided to the state on a quarterly basis. Additionally, the Behavioral Health Division recently implemented a new billing system software. The previous system allowed scanning of provider information into the system, but the new program does not have this functionality, necessitating manual entry. Provider Services has been using a temporary clerk to fulfill these duties, but as additional workload will be ongoing, this increases the need for a permanent position.  
  
The primary duties of the new position includes data entry into various databases, including the new billing system; maintaining, editing and distributing the Provider Directory; updating the Directory on the County Website on a monthly basis; tracking all provider requests to ensure that they are fulfilled; tracking all credentialing requests; maintaining conference room schedules and other related duties as required.

If this action is not approved, Provider Services Unit will not have adequate clerical staffing to maintain and support the unit as well as not being able meet the requirements set forth by the State.