The Operations Division is unable to adequately support the mainframe system with the current staffing level of six members in the unit. The mainframe system supports the Payroll, Budget, Finance, Courts, Cal Win, Public Works, Assessor, Human Resources, Retirement, and Tax Collector systems. Each of these systems are critical to the organization and any type of system outage will have major financial and operational impact to County Departments and the County as a whole. The Operations Division is a nineteen hour operation, therefore, a staffing shortage can put the entire operation at risk.
The addition of a Computer Operator I position to the unit will ensure that customer requirements are met, service level agreements are achieved, and DOIT will have flexibility in staff coverage.
If this request is not approved, the Operations Division will not be able to perform the daily processing which will have a severe negative impact to all County Departments.