Over the past few years, the Veterans Service Office (VSO) has expanded its service delivery capabilities including conducting DMV Veterans Status Verification Forms, implementing the digital-to-digital process, and implementing the Virtual Office, which have all contributed to enhancing access to the County services provided to our Veterans, dependents and survivors. Additionally, state subvention revenues and Prop 63 funding have increased over the years allowing for VSO program, staffing, and operating hours expansion. This year, the VSO began completing forms on behalf of Veterans who are eligible for the DMV Disabled Veterans License Plate, which has also created greater access to Veterans and their dependents and survivors and resulted in an increase in new benefit claims.
To ensure the appropriate staffing levels are in place to support the growing VSO and expansion of services, the County Administrator is recommending that an Assistant County Veterans Service Officer – Exempt classification be established and a full-time position be added. The position will be responsible for assisting with the planning, organizing, and directing of the County’s Veterans Service Office, as well as, overseeing and evaluating VSO personnel and fulfilling other related work as needed.
The Veterans Service Office has expanded its service delivery capabilities. This new classifications is required to ensure the appropriate staffing levels are in place to support the growing Veterans Service Office and the expansion in service. If this request is not granted maintaining the increase in service level may be effected.