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FAMILY AND HUMAN SERVICES COMMITTEE - Special Meeting

Meeting Date:	11/13/2017
Subject: Report on the Impacts of Technology on Access to Public Benefits
Submitted For:	FAMILY & HUMAN SERVICES COMMITTEE
Department:	County Administrator
Referral No.:	114
Referral Name:	Impact of Technology on Access to Public Benefits
Presenter:	Kathy Gallagher, EHSD Director; Michael Roetzer, EHSD Administrative Services Director	Contact:	Enid Mendoza, (925) 335-1039

Information

Referral History:

On June 7, 2016, the Board of Supervisors approved the Employment and Human Services Director's recommendation to refer oversight on the impacts of technology on access to public benefits to the Family and Human Services Committee (F&HS), due to the department's reworking of its business processes and development of technologies to make remote access of public benefits more common for its clients. This became F&HS Referral No. 114.

This is the second report to F&HS on this referral.

Referral Update:

Please see the attached report from the Employment and Human Services Department with an update on the Department's use of technology to support client services and staff efficiencies.

Recommendation(s)/Next Step(s):

ACCEPT the report from the Employment and Human Services Department on the use of technology for client services and DIRECT staff to forward the report to the Board of Supervisors for their information.

Fiscal Impact (if any):

There is no fiscal impact, the report is informational.

Attachments
Report on the Impacts of Technology
Impacts of Technology - Presentation Slides