RECOMMENDATION(S):
APPROVE and AUTHORIZE the Employment and Human Services Director, or designee, to execute a contract with Child's Best Interest in an amount not to exceed $175,000, to continue to provide ombudsman services to program applicants, recipients, community members, and staff for the period of December 1, 2017 through November 30, 2018.
FISCAL IMPACT:
The contract, in an amount not to exceed $175,000, will be paid through Administrative Overhead with an allocation of 10% County, 48% State, and 42% Federal funds.
BACKGROUND:
Under this contract, Child's Best Interest will provide comprehensive ombudsman services for the Employment and Human Services Department (EHSD). The Ombudsman will receive and investigate complaints, gather information, and work to resolve issues using various mediation skills. Complaints may be received from the Children and Family Services (CFS) Director, Division Managers, program applicants, recipients, other County departments, community based organizations, individual community members, elected officials, and others. As systemic issues are identified, the Ombudsman makes formal recommendations to EHSD Director/s to improve service delivery. (#20-160-0)
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