RECOMMENDATION(S):
APPROVE and AUTHORIZE the Employment and Human Services Director, or designee, to execute a contract amendment with Child's Best Interest, a corporation of California, effective November 1, 2016 to increase the payment limit by $31,250 to a new payment limit of $156,250 for increased ombudsman services to program applicants, recipients, community members, and staff for the period of September 1, 2016 through August 31, 2017. (10% County; 45% State; 45% Federal)
FISCAL IMPACT:
$156,250.00 - Administrative Overhead: 10% County; 45% State; 45% Federal
BACKGROUND:
Under this contract, a Child's Best Interest, provides comprehensive ombudsman services for the Employment and Human Services Department (EHSD). The ombudsman receives and investigates complaints, gathers information, and works to resolve issues using various mediation skills. Complaints may be received from the Children and Family Services Director, Division Managers, program applicants, recipients, other County departments, community-based organizations, individual community members, elected officials, and others. As systemic issues are identified, the ombudsman makes formal recommendations to EHSD Director/s to improve service delivery.
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