The Employment and Human Services Department is requesting to add one permanent full time Social Service Program Analyst for the Medi-Cal and CalFresh Services Center (MCSC). The center handles all of the county’s over 126,000 on-going CalFresh and Medi-Cal cases. The MCSC processes Income and Eligibility Verification System (IEVS) reports for all active CalFresh cases. Information provided in the IEVS report requires the agency to take appropriate actions on the households based upon this information.   
  
The Program Analyst is needed to understand the programmatic impacts of this and implications for the MCSC. This requires an understanding of the CalFresh regulations as well as the business process. MCSC must take appropriate programmatic actions in these cases consistent with these regulations. The MCSC must provide additional programmatic training for staff surrounding SAR 7 and Change Reporting, relay this information to customers, and budget cases accordingly; this item is randomly reviewed to ensure compliance. New CalFresh regulations must be implemented at the MCSC. The Program Analyst at the MCSC will be needed to take the regulations, understand them and create training materials for staff in an ongoing effort to comply with this finding.   
  
The manager assigned to the MCSC has 18 direct reports and staff split between two offices located in Antioch and Richmond. The Program Analyst is needed to assist with meeting the requirements of the CalFresh Management Evaluation by understanding the program regulations for that program and developing, writing and publishing them in the Business Processes for staff to meet the requirements. This position will analyze the regulations and the operational impact, support training for staff and make administrative recommendations to the manager.   
This position is also the primary person assigned to work with the contractor (InTelegy) on the Workload Distribution and the Appointment Scheduling Tool implementation to streamline workload tasks while staying within program regulations. The position will continue to assist the manager at the MCSC with upcoming business process changes to the telephone schedule, phone queues as well as bifurcating the 126,000 cases into team caseloads while staying within mandatory regulations.  
  
  

If this position is not added the MCSC division will have insufficient staff support to ensure that staff has updated current regulations and business processes to comply with the CalFresh Management Evaluation and adequately implement and maintain the Workload Distribution tool and Appointment Scheduling Tool.  

No impact.