Agenda

Return

C. 24

To:	Board of Supervisors
From:	Anna Roth, Health Services
Date:	October 4, 2022

Contra

Costa

County

Subject:

Cancel One Vacant Health Plan Member Services Counselor (V9VE) & Add One Health Plan Member Services Coordinator in the Health Services Department

APPROVE	OTHER
RECOMMENDATION OF CNTY ADMINISTRATOR	RECOMMENDATION OF BOARD COMMITTEE

Action of Board On: 10/04/2022

APPROVED AS RECOMMENDED

OTHER

Clerks Notes:

VOTE OF SUPERVISORS

AYE:

John Gioia, District I Supervisor
Candace Andersen, District II Supervisor
Diane Burgis, District III Supervisor
Karen Mitchoff, District IV Supervisor
Federal D. Glover, District V Supervisor

Contact:	Lauren Jimenez, (925) 957-5262
cc:	Lauren Jimenez Kathi Caudel Paralee Purviance Viviana Garcia Sharron Mackey Pam Gomez Wendy Mascitto

I hereby certify that this is a true and correct copy of an action taken and entered on the minutes of the Board of Supervisors on the date shown.
ATTESTED: October 4, 2022
Monica Nino, County Administrator

BY:	, Deputy

RECOMMENDATION(S):

ADOPT Position Adjustment Resolution No. 26035 to cancel vacant Health Plan Member Services Counselor (V9VE) position no. 18979 at salary plan and grade TC5-1182 ($4,586 - $5,574) and add one Health Plan Member Services Coordinator (VRHB) position at salary plan and grade TC5-1328 ($5,299 - $6,441) in the Health Services Department. (Represented classes)

FISCAL IMPACT:

Upon approval, this action will result in an annual salary and benefit cost increase of approximately $15,821 with $4,034 in pension cost included. This increase will be funded by the Enhanced Care Management (ECM) Medi-Cal benefit (50%) and funded by the Cal AIM 5-year initiative funding (50%). (Contra Costa Health Plan Enterprise Fund II, Org # 6123)

BACKGROUND:

The Contra Costa Health Plan (CCHP) expanded its staffing structure in June 2022, after the Board approved Position Adjustment Resolution No. 25961 at its June 7, 2022 meeting. With the transition of being a Single Plan Model and acquiring approximately 30,000 new Medi-Cal members, the Member Services Unit within CCHP needs one additional PFT Health Plan Member Services Coordinator (VRHB) position so the work can be evenly distributed within the unit. Currently, there are two positions in the Health Plan Member Services Coordinator classification and 27 positions in the Health Plan Member Services Counselor (V9VE) classification. Adding this coordinator position will provide quality lead support to the Health Plan Member Services Counselors, and provide more scheduling availability to decrease wait times for members to discuss any escalated issues or complex inquiries regarding their memberships.

CONSEQUENCE OF NEGATIVE ACTION:

If this action is not approved, the unit will not be properly staffed to provide quality lead support to the Health Plan Member Services Counselors resulting in increased wait times for members to discuss complex membership issues and inquiries.