RECOMMENDATION(S):
APPROVE and AUTHORIZE the Health Services Director, or designee, to execute on behalf of the County Contract #74-509-4 with County of San Mateo, a government agency, in an amount not to exceed $293,585, to provide after-hours call coverage for the Behavioral Health Access Line, for the period from July 1, 2021 through June 30, 2022.
FISCAL IMPACT:
Approval of this contract will result in an annual expenditure of up to $293,585 for FY 2021-2022 and will be funded 100% by current County General Fund allocations.
BACKGROUND:
The Behavioral Health Division Health Access Line after-hour calls are transferred to the Psychiatric Emergency Services (PES) Unit. The PES Unit logs in the call and distributes to the Behavioral Health Access Line the following morning. Routing the calls to the PES Unit has been an inefficient use of resources and the call drop rate has been an issue in State Audits. Allowing San Mateo County to administer the call answering services for the Behavioral Health Access Line will free up resources at the PES Unit, minimize the call drop rate, and provide better coverage and coordination of care.
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