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FAMILY AND HUMAN SERVICES COMMITTEE

Meeting Date:	10/22/2018
Subject: Maximizing Technology for Customer Service & Administrative Efficiency
Submitted For:	Kathy Gallagher
Department:	Employment & Human Services
Referral No.:	FHS #114
Referral Name:	Maximizing Technology for Customer Service & Administrative Efficiency
Presenter:	Kathy Gallagher	Contact:	Mike Roetzer 925-608-4810

Information

Referral History:

On June 7, 2016, the Board of Supervisors approved the Employment and Human Services Director's recommendation to refer oversight on the impacts of technology on access to public benefits to the Family and Human Services Committee (FHS), due to the department's reworking of its business processes and development of technologies to make remote access of public benefits more common for its clients. This became FHS Referral No. 114.

This is the third report to FHS on this referral. The last report was made in November 2017.

Referral Update:

Please see the attached report from the Employment and Human Services Department with an update on the Department's use of technology to support client services and staff efficiencies.

Recommendation(s)/Next Step(s):

ACCEPT report from the Employment and Human Services Director on the Department's use of technology to support client services and staff efficiencies.

Fiscal Impact (if any):

There is no fiscal impact, the report is informational.

Attachments
2018 EHSD Administrative Services Bureau Report