Agenda

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C. 62

To:	Board of Supervisors
From:	Anna Roth, Health Services Director
Date:	October 23, 2018

Contra

Costa

County

Subject:

Purchase Order with Microsoft Corporation for Unified Support Renewal

APPROVE	OTHER
RECOMMENDATION OF CNTY ADMINISTRATOR	RECOMMENDATION OF BOARD COMMITTEE

Action of Board On: 10/23/2018

APPROVED AS RECOMMENDED

OTHER

Clerks Notes:

VOTE OF SUPERVISORS

AYE:

John Gioia, District I Supervisor
Candace Andersen, District II Supervisor
Diane Burgis, District III Supervisor
Karen Mitchoff, District IV Supervisor
Federal D. Glover, District V Supervisor

Contact:	Patrick Wilson, 925-335-8700
cc:	Marcy Wilhelm Renee Nunez

I hereby certify that this is a true and correct copy of an action taken and entered on the minutes of the Board of Supervisors on the date shown.
ATTESTED: October 23, 2018
David Twa,

BY:	, Deputy

RECOMMENDATION(S):

APPROVE and AUTHORIZE the Purchasing Agent to execute, on behalf of the Health Services Director (1) a Purchase Order with Microsoft Corporation in an amount not to exceed $132,272, for advanced level support of Microsoft software, and (2) Microsoft Enterprise Services Work Order for the period from December 15, 2018 through December 14, 2019.

FISCAL IMPACT:

100% funding is included in the Hospital Enterprise Fund I Budget.

BACKGROUND:

Microsoft support services will provide the Health Services Department (HSD) the ability to contact Microsoft directly for proactive and reactive technical support on hardware and software support issues, thus HSD Information Technology Unit staff can respond with greater speed and precision to issues. This advanced level support will minimize downtime for critical healthcare infrastructure, including ccLink and Community Connect platforms; improve response times; provide greater opportunity for optimization; and enable HSD Information Technology Unit staff to better address the concerns of all Microsoft-based systems, services, and tools in use across HSD's various networks and applications.

CONSEQUENCE OF NEGATIVE ACTION:

Without these support services, HSD would be entitled to fewer calls and significantly longer response times, which would jeopardize ccLink and Community Connect infrastructure.