The Health Services Department is requesting to add one permanent Clerical Supervisor position in the Behavioral Health Division for the Care Management Access Unit. Currently one Clerical Supervisor is overseeing both the Care Management's Access Line and Provider Services program which are located in different building locations. The current Supervisor oversees 15 clerks and has to travel between the locations to ensure expectations are being met. In addition to supervising the clerical staff assigned to the Access Unit, this position will be responsible for assisting with the implementation of the policy, procedures and guidelines for clerical /administrative staff providing support to Alcohol and Other drug service; providing ongoing training, documentation of procedures, and compiling data for management team and support to Alcohol and Other Drugs staff handling authorization of services; and assisting the Program Manager with ensuring that telephones calls are documented and responded to in a timely manner, and that the required data is compiled accuracy and timely.

Failure to approve this request will hinder the units' ability to provide appropriate level of client services to members of the community.