Agenda

Return

C. 36

To:	Board of Supervisors
From:	Kathy Gallagher, Employment & Human Services Director
Date:	January 11, 2022

Contra

Costa

County

Subject:

Add a Clerk-Senior Level (JWXC) position and cancel a Translator (J9WG) position in the Employment and Human Services Department

APPROVE	OTHER
RECOMMENDATION OF CNTY ADMINISTRATOR	RECOMMENDATION OF BOARD COMMITTEE

Action of Board On: 01/11/2022

APPROVED AS RECOMMENDED

OTHER

Clerks Notes:

VOTE OF SUPERVISORS

AYE:

John Gioia, District I Supervisor
Candace Andersen, District II Supervisor
Diane Burgis, District III Supervisor
Karen Mitchoff, District IV Supervisor
Federal D. Glover, District V Supervisor

Contact:	Marcie Clark, (925) 608-5022
cc:	Marcie Clark Sylvia Wong Tam

I hereby certify that this is a true and correct copy of an action taken and entered on the minutes of the Board of Supervisors on the date shown.
ATTESTED: January 11, 2022
Monica Nino, County Administrator

BY:	, Deputy

RECOMMENDATION(S):

ADOPT Position Adjustment Resolution No. 25860 to add one (1) Clerk-Senior Level (JWXC) (represented) position at Salary Plan and Grade 3RX 1033 ($3,758.50 - $4,799.76) and cancel (1) Translator (J9WG) (represented) position at Salary Plan and Grade 3R5 0847 ($3,134.43 - $3,809.92) position #10189 in the Workforce Services Bureau of the Employment and Human Services Department (EHSD).

FISCAL IMPACT:

Upon approval of this action, the total cost adjustment of salary and benefits will increase by $6,608 this fiscal year. There will be an increase in pension cost by $1,984. This position is for the Workforce Services Bureau position with funding sources of 39% Federal, 46% State, and 15% County.

BACKGROUND:

The Employment and Human Services Department (EHSD) is requesting to cancel one (1) Translator position and add one (1) Clerk–Senior Level position. In reviewing roles, responsibilities and long-term needs for the Clerical and Benefits Expedited Services Unit (CBEST), we have concluded that a Clerk–Senior Level position is critical to cover the large volume of application registration. The CBEST unit is responsible for processing the department’s internet portal for CalWORKS, CalFresh, and Medi-Cal applications, scans and indexes all paper mail for the bureau and registers applications in CalFresh, Medi-Cal and CalWORKs. Each month, this unit processes approximately 14,000 pieces of mail and registers approximately 5,050 online applications, CalHEERS contacts, and electronic Inter-County Transfer transmissions. The internet portal is increasingly important to give customers the option of applying for benefits online. The CBEST assists customers in over 6,000 telephone calls per month.

CONSEQUENCE OF NEGATIVE ACTION:

The department will be non-compliant and have greater exposure and liability for adverse actions associated with application processing non-compliance, error rates, and management performance standards if the position is not filled. These adverse actions will likely result in fiscal sanctions and cost outlays such as those associated with penalties.

CHILDREN'S IMPACT STATEMENT:

This action of adding a Clerk-Senior Level to support the Clerical and Benefits Expedited Services Unit will support one of the five Contra Costa County’s community outcomes: Outcome 3- Families that are Economically Self-Sufficient.