Agenda

Return

C. 75

To:	Board of Supervisors
From:	Anna Roth, Health Services Director
Date:	January 21, 2020

Contra

Costa

County

Subject:

Amendment #23-618-1 with Intrado Interactive Services Corporation

APPROVE	OTHER
RECOMMENDATION OF CNTY ADMINISTRATOR	RECOMMENDATION OF BOARD COMMITTEE

Action of Board On: 01/21/2020

APPROVED AS RECOMMENDED

OTHER

Clerks Notes:

VOTE OF SUPERVISORS

AYE:

John Gioia, District I Supervisor
Candace Andersen, District II Supervisor
Diane Burgis, District III Supervisor
Karen Mitchoff, District IV Supervisor
Federal D. Glover, District V Supervisor

Contact:	Patrick Wilson, 925-335-8700
cc:	Marcy Wilhelm

I hereby certify that this is a true and correct copy of an action taken and entered on the minutes of the Board of Supervisors on the date shown.
ATTESTED: January 21, 2020
David Twa,

BY:	, Deputy

RECOMMENDATION(S):

APPROVE and AUTHORIZE the Health Services Director, or designee, to execute a Software and Service Agreement Amendment No 1. with Intrado Interactive Services Corporation, to change the name from West Interactive Services Corporation, with no change in the original Payment Limit of $234,075 or term of August 1, 2018 through March 31, 2020, for the Televox HouseCalls Automated Messaging Software and appointment reminder system for Contra Costa Regional Medical Center (CCRMC) patients.

FISCAL IMPACT:

100% funding is included in the Hospital Enterprise Fund I Budget.

BACKGROUND:

Televox HouseCalls Automated Messaging Software and appointment reminder system provides meaningful use services to the Ambulatory and Mental Health Service Departments for appointment reminders to CCRMC patients pertaining to mammography reminders, mammography no-show/follow-up, pediatric immunization, adhoc cancelled appointments reminders. Televox interfaces with the Epic Electronic Records System.

BACKGROUND: (CONT'D)

On January 15, 2019, the Board of Supervisors approved Contract #23-618 with West Interactive Services Corporation, for the period from August 1, 2018 through March 31, 2020. On November 5, 2019, the Department was notified that the Contractor changed its name from West Interactive Services Corporation to Intrado Interactive Services Corporation.

Approval of this amendment will allow the Contractor to continue providing services under the new name through March 31, 2020.

CONSEQUENCE OF NEGATIVE ACTION:

If this amendment is not approved the Contract would not be updated with the Contractor’s new name.