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C.34

To:	Board of Supervisors
From:	Ed Woo, Chief Information Officer
Date:	January 18, 2011

Contra

Costa

County

Subject:

UTDI Avaya S8300D Server/Upgrade to exisiting CMS

APPROVE	OTHER
RECOMMENDATION OF CNTY ADMINISTRATOR	RECOMMENDATION OF BOARD COMMITTEE

Action of Board On: 01/18/2011

APPROVED AS RECOMMENDED

OTHER

Clerks Notes:

VOTE OF SUPERVISORS

AYE:

John Gioia, District I Supervisor
Gayle B. Uilkema, District II Supervisor
Mary N. Piepho, District III Supervisor
Karen Mitchoff, District IV Supervisor
Federal D. Glover, District V Supervisor

Contact:	ED WOO (925) 383-2688
cc:	Fern Carroll Joanne Buenger Wayne Tilley Timothy Ewell John Buckhalt

I hereby certify that this is a true and correct copy of an action taken and entered on the minutes of the Board of Supervisors on the date shown.
ATTESTED: January 18, 2011
David Twa,

BY:	, Deputy

RECOMMENDATION(S):

APPROVE and AUTHORIZE the Purchasing Agent, on behalf of the Chief Information Officer, to execute a purchase order with Unified Teldata Inc., in an amount not to exceed $144,000 for the upgrade of the countywide Call Management System at 1275 Hall Avenue, Richmond.

FISCAL IMPACT:

The cost of $144,000 is budgeted under Org# 4293, FY 10/11, and charged back to the user Department through DoIT's billing process.

BACKGROUND:

The Department of Information Technology has been utilizing the Avaya Automated Call Distribution (ACD) system since 2006. We currently have ACD users at various East and Central County buildings. This purchase request will expand the Call Management System (CMS) and allow us to provide ACD functionality at the 1275 Hall Ave, Richmond site for EHSD.

CONSEQUENCE OF NEGATIVE ACTION:

Automated Call Distribution functionality will not be available at 1275 Hall Avenue, Richmond.

CHILDREN'S IMPACT STATEMENT:

No impact.