RECOMMENDATION(S):
APPROVE and AUTHORIZE the Chief Information Officer, or designee, to execute Amendment Number 10 to the Customer Support Agreement with Medtel Services, LLC, for the renewal of telecommunications software and equipment maintenance in an amount not to exceed $250,000, for the period April 20, 2017 through April 19, 2018.
FISCAL IMPACT:
$250,000 (100% User Fees); $169,200 of the cost is included in Department of Information Technology's (DoIT) Fiscal Year 2017/18 budget and reimbursed by user departments via DoIT's billing process. The remaining $80,800 would be billed out to user departments via DoIT's billing process, on an as-needed basis.
BACKGROUND:
The DoIT initiates the renewal of the OMNIWorks, Netpath, IRISnGEN and Private Branch Exchange (PBX) maintenance each year. This equipment and software maintenance is essential for the ongoing operation of several of the County's telephone systems including those used by Child Protective Services, the Superior Court's Traffic Department, Elections, and the Tax Collector's Office.
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