Agenda

Return

C. 40

To:	Board of Supervisors
From:	Anna Roth, Health Services Director
Date:	August 8, 2023

Contra

Costa

County

Subject:

Amendment/Extension Amendment Contract #77-389-1 with Symphony Performance Health, Inc.

APPROVE	OTHER
RECOMMENDATION OF CNTY ADMINISTRATOR	RECOMMENDATION OF BOARD COMMITTEE

Action of Board On: 08/08/2023

APPROVED AS RECOMMENDED

OTHER

Clerks Notes:

VOTE OF SUPERVISORS

AYE:

John Gioia, District I Supervisor
Candace Andersen, District II Supervisor
Diane Burgis, District III Supervisor
Ken Carlson, District IV Supervisor
Federal D. Glover, District V Supervisor

Contact:	Sharron Mackey, 925-313-6104
cc:	K Cyr A Forsythe

I hereby certify that this is a true and correct copy of an action taken and entered on the minutes of the Board of Supervisors on the date shown.
ATTESTED: August 8, 2023
Monica Nino, County Administrator

BY:	, Deputy

RECOMMENDATION(S):

APPROVE and AUTHORIZE the Health Services Director, or designee, to execute on behalf of the County Contract Amendment/Extension Agreement #77-389-1 with Symphony Performance Health, Inc., a corporation, effective May 1, 2023, to amend Contract #77-389, to increase the payment limit by $25,000, from $25,000 to a new payment limit of $50,000, and extend the term from August 15, 2023 to August 15, 2025.

FISCAL IMPACT:

Approval of this contract will result in additional annual expenditure of up to $25,000 and will be funded as budgeted by the department in FY 2023-25, 100% by Contra Costa Health Plan Enterprise Fund II. (Additional Services)

BACKGROUND:

This contract meets the needs of Contra Costa Health Plan (CCHP) by administering provider satisfaction surveys. CCHP must conduct these surveys as per contractual obligations under its contracts with the Department of Health Care Services and the Department of Managed Health Care. To help meet these obligations, Symphony Performance Health (SPH) will administer its proprietary provider satisfaction surveys to CCHP’s contracted provider network. Under contract #77-389, SPH shall grant CCHP a subscription to its NexusTM Portal, a proprietary web application accessible via an internet web browser to allow CCHP to receive reports and analyze surveys completed by survey participants. The results measure Physician and Practice Manager Satisfaction with CCHP, identify factors impacting physician satisfaction and loyalty, provide an opportunity to compare overall physician satisfaction with other plans and employ methods to improve physician response rates. This information is critical for retention of the provider network, providing data to use for health plan improvement initiatives, and increasing Healthcare Effectiveness Data and Information Set (HEDIS) scores. SPH was chosen by CCHP as a sole source provider and recommended by the Association of Community Affiliated Plans, of which CCHP is a member. This contract includes mutual indemnification obligating county to indemnify Contractor against third-party claims that arise out of the County's gross negligence or willful misconduct in performing the contract. The contract limits Contractor's’s liability under the contract to the amount paid by County during a twelve (12) month period preceding any claim.

On August 16, 2022 the Board of Supervisors approved Contract #77-389 with Symphony Performance Health, Inc., in the amount not to exceed $25,000 to administer its proprietary provider satisfaction surveys to CCHP’s contracted provider network for the period August 16, 2022 through August 15, 2023. This contract included mutual indemnification.

Approval of Amendment/Extension Agreement #77-389-1, will allow the contractor to continue administering its proprietary provider satisfaction surveys to CCHP’s contracted provider network with an amended scope of services including rescaled custom questions, segmentation of provider types, install “Email Blast” and extend the term through August 15, 2025. This Amendment/Extension was delayed due to the division working with County Counsel on extensive amendment language revisions.

CONSEQUENCE OF NEGATIVE ACTION:

If this amendment/extension agreement is not approved, revisions requested by the county will not be included in the proprietary provider satisfaction surveys to CCHP’s contracted provider network.